|I submitted my order - how long until I see a proof (a.k.a. mockup)?|
|Help - Ordering and Shipping|
That depends on the way you ordered and your submitted artwork. Mockups are not sent for orders formatted through our HeadBuilder app -- the head you build is the head you will receive. That said, we will make every attempt to accommodate reasonable design requests, but we can not guarantee that we will be able to do so for all orders. Regardless of the requests made and whether we can accommodate them, mockups will not be sent for HeadBuilder orders under any circumstances.
In short, if you trust our skilled designers to make your artwork look as good as possible on your drumhead, please feel free to allow them to make enhancements do your design. If not, please either submit your artwork exactly as you would like it to appear on your head or place your order through our "Leave the work to us" order process which includes one mockup and one revision in the price of the head. Reprints will not be accommodated for HeadBuilder orders where a customer chooses to allow DrumART to enhance their design.
For orderes placed using our "Leave the work to us" order process, proof turnaround is dependent on submitted artwork quality. Please see the matrix below for some general rules of thumb:
*Again, this help article does not apply to heads purchased through the HeadBuilder. For HeadBuilder orders,
Please feel free to send us your artwork for evaluation. That way we can let you know if there will be any issues before you order.
Also, please note that orders placed using our "Leave the work to us" order process include one mockup and one revision. Additional mockup revisions are subject to a $15/mockup charge if requested.
Still have questions? Contact us!
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