Order Cancellations:

HeadBuilder orders (customer uploaded artwork or images purchased through our online catalog) go into production *immediately,* so a cancellation fee of 15% applies to HeadBuilder orders cancelled four hours after purchase since our artists have taken the time to properly format your artwork by that time.  Artwork (including any images purchased on your behalf) and design fees are non-refundable.

Leave The Work To Us orders (where a mockup is included as part of the approval process) may be cancelled and a full refund issued up to the point that you receive a mockup of your drum head via e-mail.  Again, artwork (including any images purchased on your behalf) and design fees are non-refundable.

In both cases, shipping is obviously refunded as well.

Reprints:

As listed above, HeadBuilder orders often go into production almost immediately upon order receipt, so changes made to a design *after* printing but *before* the head is modified (ports/port protectors, etc.) or shipped are subject to a $25 reprinting fee.  Change requests received after a head has been modified or shipped are not eligible for reprinting and will be shipped as ordered. 

Refunds:

At DrumART.com, we take your satisfaction VERY seriously. If you are not completely happy with your DrumART.com purchase, you can return it within 14 days of your receipt of the head or removable logo (as tracked by FedEx or USPS Delivery Confirmation) for a refund of your purchase price less a 25% labor charge (to cover the time spent formatting your artwork and printing your head). Artwork, design and shipping fees are non-refundable.

Warranty:

In addition, our heads and removable logos come with a one year warranty in materials and workmanship. If within one year from the date of purchase your DrumART.com custom bass drum head or removable logo fails as a result of a material or workmanship issue, just contact us. We'll do what we can to make it right for you.  Unfortunately, this does NOT cover clumsy soundmen, leaving them in a hot car, etc.

The bottom line is that we're not only committed to producing top-quality custom bass drum heads and removable logos, we also stand behind our product 100 percent!

Still have questions? Contact us!